?I just wanted everyone here to know that I decided to take a chance with Express. Like many of you, I did my homework and found both good and bad reviews. I also have seen the BBB website, which created even more concern. So, I took the time to collect multiple bids and meeting with a total of 5 different companies. Based on many factors I decided to give Express the shot. Although there are 100+ complaints to the BBB, I knew there had to be many more ?HAPPY? customers to support the commercial being on TV constantly J?
Here are the reasons why during the consultation I made the decision I did;
1. The price was more than 20% less than all other bids
2. The flooring was available for next day installation (which I needed in time for upcoming guests)
3. And I got a Lifetime Installation Warranty (which nobody else was offering)
It also helped that everyone I was in contact with, from the phone representatives to the design consultant that met with my husband and I were amazing!
Even after all that, I was still worried, but that only lasted until the next day. The installers were right on time and they moved my furniture as if it were their own, tore out the old flooring, removed it without incident, and meticulously laid down my new flooring. The difference this made was big enough for my guests to comment ?YOUR FLOOR LOOKS AWESOME! WHO DID THE WORK??
I am proud to say, Express Flooring and have told some friends about my experiences as well since then.
My experiences throughout the entire process are in stark contrast to the negative things written about you online!
Thank you Express for a wonderful job, tremendous service, & incredible cost savings!
I hope that others choose to give you a shot.
Your customer for life,
Angela Jennings
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