My first visit was to obtain a new prescription for contact lenses. The doctor evaluated me, and ordered what he felt was the correct Rx. He gave me a sample pair to try out. I was having trouble seeing with the sample pair so I decided to reconfirm my Rx before picking up $135.00 worth of the wrong contacts. \r
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At this visit I was told by the contact lens technician that the Doctor had indeed given me the wrong contact lenses, and his charting was very confusing to her. She left the room to double-check something and came back in with an even strong Rx for me to try, and a waiver for me to sign that I would pay $30.00 for this new evaluation. When I explained that is bad customer service and that the original examination was wrong she said that the $30.00 is company policy and “it wasn’t like she personally was going to pocket the money” – which wasn’t even the point. I don’t think It’s unreasonable to think If one pays for a service, he or she expects that service to either 1) be accurate in the first place, or 2) corrected free of charge. \r
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Needless to say, they lost a client over $30.00 and I went back to my old eye care clinic and I will never to Vancouver Eye Care again. I just hope this review helps others to make a better decision than I did and avoid the hassle.\r
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As a side note, A co-worker of mine went to the same Optometrist and had a similar experience. \r
Pros: Nothing
Cons: An Incompetent Optometrist and Apathetic, Pushy Staff
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