I see others have had this problem with this company, as well. I assure you we'll be informing the Better Business Bureau.
We called them and discussed the service to be performed. They said may need to pre-treat a few spots if needed, which is understandable. The ad had a 5-room special and we measured carefully and made sure the footage matched the price quoted, and it did. So we scheduled an appointment.
The ad clearly states 28 cents per sq. ft. additional charge pre-conditioning for heavily soiled areas, WHERE NEEDED.
They came out and did a walk-through. Then they proceeded to inform us that they refused to clean the carpet without pre-conditioning the ENTIRE HOUSE. This alone cost more than the 5-area special, so it more than doubled the quoted price! NOT Acceptable! Would have been more than happy to pay for certain areas to be pre-conditioned, but NOT the whole house.
When we refused the pre-conditioning treatment and asked for just the cleaning, he told us that it wasn't worth his time because he works off of commission.
And to think, we were even going to pay them extra to do the stairs.
Forget it, Steam King.
Pros: They showed up when they said
Cons: They totally lied about the price and service they'd offer
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