I have to agree with another review here. I would never go back after being treated like I was an idiot when describing a problem with my spa. Never talk to Lou if you can help it. Eric on the other hand is great. Very knowledgable and has a good attitude. Eric has worked on my spa over the years and I was never disappointed in his work. I went in to talk about replacing my spa and like I said was treated like I knew nothing. Eric even tried to correct him and agreed with me and Lou just brushed him aside and continued to belittle my diagnosis. Be very selective with who you talk to if you go into Schaefers.
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