We had a midnight flood in the basement during a rain storm and Vigilante was the only place of the handful we called that would came at 1am. I had to give a credit card over the phone for the $200 emergency fee before they would call a tech.\r
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2 hours later he showed up. The problem seemed obvious to us all, the waste line out of the building was clogged and the water backing up into the basement (the rain gutters drain into the house sewage line). The plumber started a pump to drain the water on the floor out to the street and managed somehow slow the flow of rainwater into the sewage line, and that's about all he did.\r
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He snaked the drain once, got nothing and said it was the city's problem and left. 12 hours later the DEP showed up and showed us it was fine on the city's end and that the problem was obviously still in the house. \r
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We then called another plumber who got lots of debris out on the first try with the snake and then ran it several more times to make sure it was clear. Vigilante charged more for less work plus the emergency fee. Never again.
Pros: Emergency service
Cons: Job poorly done, cost
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