Dear Giles Family, I am writing to respond to your email, I would like to address your statements in the order in which they appeared in your writing. The appointment that you had at 7:00 a.m. was for surgery intake. It was not that your surgery was scheduled for that time. The doctor decides the order of surgeries in the morning based on the types of surgery, whether or not the patient had pre-operative bloodwork prior to that day, the results of the bloodwork and other factors. Dr. Wyman indicated that you were upset that your pet was scheduled to be last. She was scheduled last for 2 main reasons. First, she didn?t have pre-operative bloodwork performed prior to the day of surgery. We ask that all our patients do this to avoid delays. All other surgeries for that day had been brought in prior to Thursday to have the bloodwork done. Second, you gave Dr. Wyman a four page letter of requests the morning of surgery and were unable to stay to go over it with her due to your wor
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