I would like to tell you about my recent experience in your location (Woodman & Roscoe) which involves Cesar Martinez. I am a firm believer that when customer service meets or exceeds expectations, employees should be acknowledged and recognized for their level of commitment. This is the case of the representative I previously mentioned. I have been a loyal State Farm customer for the past few years. I left because of a previous issue I had with another representative at a different location. I returned to State Farm after talking to Cesar and seeing how much he cared for my business by giving me all the options available to me. I recently encountered a problem with my vehicle being stolen and went into the location to address the problem. Cesar listened to my concerns, researched information, provided me with an actual solution to the problem and made it his goal to restore my trust in your company. In my opinion, Mr. Martinez displays very good leadership qualities and I hope you
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