I have been trying to call their local office for over 3 weeks trying to resolve a billing problem. I am a prepaid customer. I paid for the services up front for the entire season for both tree and lawn services. At the end of the season, I received a bill for outstanding balance for my tree service. The first time that happened, it took me 3 calls to get that straighten out . They didn't properly applied the right discounts.
Recently, I got a bill for the outstanding balance for my lawn service. I tried to contact the local office for 3 weeks now. Not able to get anyone to picking up the call. I ended up calling their corporate office. All they did was taking down my contact information and promised to have the local office manager to call me back. Guess what, they never called. I called their corporate office 5 times -- same response and never got anywhere. Also, there is no escalation from their corporate. They can't even fix the bill even they saw all the records in the system.
As far as I am concerned, I don't owe them anything due to their billing error.
I also told them that I don't want to use their services any more for the up coming season. I had taken down the name of the person @ corporate and the ticket number for my request for cancellation. If they came out and performed any service next season, that is their problem.
When they want to sell you add-ons, they don't seem to have problem finding someone to call me. But when we have issues to resolve, they are no where to be found. There are many others are happy to take my business.
DON'T USE THEM.
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