My wife and I have been going to this Chilis for the past 2 years. However we only go to this one when we don't want to travel to Kennesaw since we live in Canton. That is because the service is so incredibly bad! The employees are rude and the managers are even ruder. However the food is typical Chili's food, awesome bar food! Our last visit was exactly that the last visit to this location.
My wife and I showed up at 5:54pm (Yes it is strange to know the exact time. I check my clock every time I roll into a Chilis) While we waited for the waiter/waitress to greet us 3 waitresses walked by, 2 waiters and the manager on duty Michael Prior. When 6:25 rolled around (I set my alarm clock on my phone) and no one had greeted us or taken a drink order or even acknowledged we were sitting there we figured it was time to leave. On the way out we noticed 2 groups that came in after us eating appetizers. So my wife asked for the manager on duty Michael Prior. When she told him our experience and that this was not the first bad experience at his restaurant all he said is ""All I can say is it is just messed up!"" All I could do is laugh and walk out. I informed Chilis HDQ about my bad experience and they did what they most preach they ignore my frustrations with them. So as long as they keep serving good food that is all they will have going for them. They stop that and they are screwed.
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