I built a website for a client recently. When she went to set up her email account she had some problems with getting it to work. I checked all the settings on our hosting side and all the configuration settings and everything tested fine. That told me the problem was on her side and she needed help from someone to configure her imap email account.
Well, she ended up with the guys at MacDoc who were supposed to help her configure things. Instead Alex strung her along for four weeks, told her our platform was unstable (which it isn't - no problems in the five years I have been using them and they are rated in the Top 5 hosting companies), and never tried to make her email work, even though I had provided him all the settings.
Alex called me several times, always snotty and condescending, to try and get information about servers and MX records and I finally figured out that they were trying to switch her account rather than fix it.
The last time they called called I challenged them on it and they immediately hung up and got the client on the phone. I pointed out to my client that they were not dealing straight and I had caught them in three lies that day alone. Too late...... the bad guys had her convinced to move her account. Man, was I pissed off!
So, rather than help her with her existing account by simply calling me to check the settings, they left her hanging for weeks on end and converted her to their account which I am sure paid them a small commission.
What a slimy group to work with. Untruthful, deceitful, condescending, arrogant, unethical.
Do yourself a favor and stay well away from these bad boys.
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