I bought my 7 bridesmaid dresses from Heidi's because it was near where the wedding would be. At first Heidi seemed ok. The other girls working there were nice. I live in CT so I decided to get my wedding gown form a local David's Bridal so it would be convenient for me to get my alterations. David's Bridal did an ok job with my alterations but I hated the placement of the capped sleeves after they were shortened. So I took my gown to heidi's since she was doing all the bridesmaids and asked if she could fix it since DB basically refused. I was actually really impressed by the fact that she said she would do it even though I didn't buy it there and she actually did a good job with it. \r
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That aside, on the day we went to go pick up the altered bridesmaid dresses, everyone was unhappy. The alterations were horrible. They were strapless dresses, so they were supposed to be taken in enough up top so the girls didn't feel like they were going to fall off. The chest area looked pointy, unflattering and ugly. She had also sewn in some padding, which she nicely offered to do, but neglegted to tell the bridesmaids that it would be an additional cost. So when they went to pay, not only were they unhappy with how the dresses looked, but they had to pay even more than they had expected.\r
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The whole time I worked with her I felt that she was being fake, if she was even acting nice at all, and I did not feel like she appreciated our business. \r
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Then, 2 years after my wedding, my friend decided to get her wedding gown there, and at the same time she was looking at bridesmaid dresses to see if there was anything she liked. She found a few that she wanted me and the rest of her bridal party to try on (I'm in the wedding too). So I made a special trip to Claremont from CT to try on dresses with one other bridesmaid who i had never met. She is tall and skinny, so i was feeling really self concious. I am short and overweight. I wear a size 12-14 pants so I'm not huge, just not skinny. So I was really not looking forward to trying gowns on until I lost some weight but my freind wanted me there. When I walked in, not only did Heidi not recognize me or even acknowledge that she knew me, but she was flat out RUDE! We had tried a few dresses on, and she was running around seemingly busy. When she fianlly took the time to ask us if we needed anythng I said that I needed a bigger size in a couple of the dresses. With a dead serious, blank stare, she says, ""Have you looked in the Plus Size section yet??"" I was SO embarrassed! I don't even shop in the plus size section normally, (not that there is anything worng with that) but to say that in the middle of the store in front of the people, when I was already feeling really bad about my weight, was completey appalling! She might as well have said, ""You're fat."" \r
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I will never go there again.
Pros: I had one good experience
Cons: poor alterations and poor attitude from heidi
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