I went to Time Square in Natick Collection to replace a battery for my quartz watch. I asked the counter person which is also the manager of the store whether they can do the work and he said yes. I dropped off the watch for an hour and when I picked it up the back of the watch and the buttons were scratched from them attempting to take the cover off. They apologized, gave me a $5 discount, claimed they would polish the scratches off at no charge and it would not fade the orignal coating. The polish took off the coating and did not get rid of the scratches.
Cons: Bad workmanship, worse customer service, no experience
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