I would like to start by saying I would give them NO star if that was a choice.
to make a very long and painful story short, i will just get to a few of the points.
Utopia seemed so helpful when we wanted to rent out our condo, they called back the same day and happened to be so friendly.
That was it!!! it went downhill from there.
They never checked the mail box and got us in real big trouble with the electric guys in San Diego.
They kept charging us for placing the condo in the paper long after it was rented. When I called about them returning my money for the unnecessary ads it took close to three weeks to get an answer and they refused to give us our money back.
I called the head rep, she told me that it was not her problem and i had to deal with my personal rep who was never there. I told her that i can not reach my rep and she does not return calls. The head rep told me that is not her problem. ( NICE)
They would only show the condo on Fridays nights , leaving potential renters to find another condos to rent as they were not willing to wait an entire week to see the condo. When I called the rep to ask why, she said that she was busy and that is the best that she can do. Too bad for me huh? Poor girl.
I have a list that could go one for months but I will spare you.
The final stab is that even after I fired them they refuse to give me back my deposit from the tenant until i had to send a rep from another company ( physically) to see them. They delayed it for over 1 month.
They are a very terrible company and only want your money. They keep trying to sell you stuff. what is that about?? they are completely useless and you are better off without them!!
Pros: Great when signing up
Cons: Rude, liars and do not return your emails or calls
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