We took our kitten in because she had a swollen lip. The doctor told us that she would need an oral anti-biotic for $40 or a shot for $80. WE AGREED ON THE ORAL ANTIBIOTIC ONLY. The Doctor told us a nurse would be in to show us how to administer the oral anti-biotic. He then returned and without explanation and gave our cat a shot. We got the oral anti-biotic after. When we went to the desk the doctor claimed that he explained she needed a shot for the swelling that cost $45. When I refused to pay for the shot because we never agreed on the shot they KEPT OUR CAT! My boyfriend the owner of the cat had to go in and talk to DR. Ben Edwards. When he talked to him he said he had explained that she needed the first shot for the swelling and the antibiotics for a infection( he did not explain that there were multiple treatments needed when I was there). When he asked the DR if she had agreed on the first shot HE SAID NO AND THAT HE ""ASSUMED,"" that she had agreed on the first shot because she chose the oral antibiotic. When he called him out for ASSUMING DR BEN EDWARDS turned around walked off and told a staff member that he would not talk to him and to have (unsure of name) talk to me. He then turned to him and said one of the staff will talk to you. They refused to give me the cat without paying the full balance. So he paid and will be reporting them to the Business Bureau and speeking with our lawyer to take them to small claims.
I feel like we were discriminated against by the doctor because of our age (20) and the doctor tried to take advantage of that. When DR BEN EDWARDS was called out for ASSUMING she wanted the treatment by a 20 yr old he ran off with his tail between his legs and WOULD NOT TALK TO HIM.
We contacted our parents who have heard multiple complaints with a very similar situation atleast 4 other times. We will be compiling all the complaints to send to the Business Bureau and will NEVER do Business with them or any company who refers or deals with them. I hope you do not make the same mistake we did! DO NOT TAKE YOU ANIMALS HERE!
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