Had our rehearsal dinner here. They never mentioned it was not handicap accesible so two of our guest had to sit alone downstairs in bar area and had to WAIT an hour to even do that just to have a tray of food dropped on them. No consideration was given to them or us for the issue. We arrived 15 min. early and had a table of two eating right in the middle of our area.... if our area was not ready they had no business seating us. It has been 30 days and I am fighting with their corporate office in Houston to get my deposit back. I called on 5 separate occasions being promised it was being taken care of and here I am still waiting. I am on hold for 22 minutes so far with corporate trying to remedy the situation. The manager and event coordinator in Boston admit the deposit is due but for some asinine reason ALL credit have to go through their corporate accounting office. I was given 3 phone numbers to track my credit down because the first 2 did not work. Why in the heck do I need to do all this leg work because I had the worst experience for my rehearsal dinner? This place is nothing more than a big corporate chain and part of Landry's... had I known I would have stayed with something local like we originally discussed.
Pros: Cool Building
Cons: Poor execution, working with corporation so hard to work wit
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