I should have learned my lesson the first time I had a problem with this store when I ordered my first baby's furniture there. Even though I ordered the furniture 5 months before the baby arrived and was told it could take anywhere from 10 to 12 weeks to be delivered, the furniture took over 4 months to be delivered......I almost had the baby and had no place to put the baby to sleep. Not only it arrived late but some pieces I ordered came in damaged so I had to yet wait over a month more to get the part replaced. Once I became pregnant with my second child I decided to give the store a 2nd chance as they assured me my first experience was not normal so I did. I ordered my baby boy's furntiture and not only did the furniture arrived after the 10 - 12 week window but again pieces came in damaged and no replacement was available for over a month after. I then decided I would never go to that store again and would ensure no one I knew would either but to my surprise I had to call them again to order the toddler rails which I could not get anywhere else since I ordered the crib from them. I placed my order on saturday, April 25, 2009 and was told the rails would take anywhere from 6 to 12 weeks which I thought was crazy for a simple set of rails but assume worst case scenario I would get them in 8 weeks.........crazy but again had no choice since I coudl not find the piece anywhere else. I called them about 8 weeks into the order to check the status and was reminded the order could take anywhere from 6 - 12 weeks so I assume then I was yet again going to be the lucky customer to get it right at 12 weeks. Well, today, July 21, 2009......a few days shy of 13 weeks since I placed the order I contacted Baby's 1st (main store) to find out again where my rails where and was told they could not get me any information until next week as the manufacturer was on its winter break. What?? Are you kidding me?? Needless to say I cancelled the order and made sure they knew how frustrated I was. Well their customer service answer to all of it was ""We are doing what we can"". Are you kidding me? What a joke!! How sad that the owners of this furniture store allow this to happen and do nothing about it or maybe they don't know this goes on in their stores as most likely they are the kind of business owners that make so much money out of this business that have someone else deal with customer complains and they can not be bothered as long as money is coming in. I really hope it comes the time when this store is affected hard by customer refusing to purchase anything there due to their lack of professionalism and honesty. I know my comments won't go anywhere and that store will contnue to treat customer they way I was treated but at least I hope my review can reach those that have no other way of knowing what goes on at that store behind all the beautiful furniture.
Pros: None after you experience their customer service
Cons: Follou up on your order (customer service)
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