When we closed, the beaverton office gave us the wrong key to our home. We had to get a lock smith out to let us in and rekey it. Then it took a while for them to do it right. Since then it has been a nightmare. The house has many things wrong that we noticed and pointed out before and after closing. We thought they were a big honorable company and would keep their promises. Jls would tell us to keep a list for the one year warranty so they can fix everything one time. It turns out, this is their way to hold off and to tell you later that they closed the file and will not come back to finish the work they promised. I am very disappointed that they think this is how to do business and to keep a good reputation. I guess they are counting on people with their busy lives(to pay for the mortgages) to just go away and not let others know about it. Be aware! Noticed how other reviews have the same complaint, and the pattern of their bad quality of services. Time is money and that's what you will be paying long after the house is closed to deal with the problems. If you buy one, document everything they tell you in case you take them to court.
Please tell people you care about so it will save them time, especially if they have children. Some of the problem we had was the closet rods fell off the wall, paint chipping and sticking to things when placed on, grout cracking, carpet uneven and making bubble crackling noise when stepped on, some areas had a nail underneath it, blinds uneven, door handle might lock you out if closed too tightly (it won't turn to open), lots of nails pop out, gutter paint chipped, and many more to list (over 20 items). Keep in mind this is a new house you are buying.
Pros: closing was quick and loan person was great
Cons: quality and customer services, especially on their warranty
more