I have been going to this vet since I first got my Maltese. They seemed fine until my dog started to have some real issues. I had to take her to the ER about a month and a half ago and she was transferred over to SCAH the next day. After spending over $2000 on treatments and tests I was told that they didn't know what is wrong with her. She has had multiple tests since then and the Vets there just have no sense of urgency or care to find out what is wrong with her. I don't receive phone calls in a timely matter and find myself chasing them for answers. All of the symptoms of why she had to go to the emergency room in the first place have returned and every day I am panicked that I will have to take her there again. I have told this to the vet who has no sense of urgency. She had told me that she would talk to an internal specialist to see if she can come up with answers but I'm pretty sure she has not done so. It has been about 2 weeks and I have called her numerous times but have been told she will return my call.... which she has not. Also, I brought her in for her Phenylbarbital test which you are supposed to bring the dog in prior to her meds. Normally they would give her the med after she has the tests. Well I had to leave her there for a few hours this time for extra tests and had to ask... then told that they did not give her the med after they were done with testing. There is no excuse for this. It is simply sloppy. Not paying attention to what is wrong. It has become like a factory where they just go through the motions of testing the dog, charging you, but no follow through with the results or the resolution. I could go on and on... Her meds not being ready when I had called and asked ahead of time, still had to wait 45 mins... Her Phenylbarbital dose had been changed for over 6 months but never changed in her chart. I would tell them every time I refilled the prescription but still no one ever bothered to change it on her chart.
Further more, the staff here is extremely rude! They ignore you, and if you ask for something like being rung up or to have the meds started, you are usually given an abrupt negative! Who ever is running this facility really needs to be checked! They are a detriment to the owners... This facility is extremely disorganized. If anything is wrong with your pet I highly recommend you do not bring them to this place.
Pros: close to my home
Cons: Facility run improperly
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