Rebecca O. Dickerson\r
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June 3, 2009\r
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Ladies and Gentlemen,\r
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The purpose of this letter is to thank EXPRESS FLOORING for the excellent product and service we received from Express Home Services, LLC and to point-up a shortfall in terms of ""customer documentation"". We are very thankful for the serrvice received from your Design Consultant (chuck Lane) and Installer (""Z""). Both these individuals demonstrated solid professionalism with sincere concern for the customer. Both of these individuals makes your firm stand out among the competition.\r
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Mr. Lane did an excellent job of explaining the Express products, costs and their attributes, to include their maintenance and warrantees. He showed extreme patience and genuine concern in responding to our many questions annd areas of worry.\r
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Mr. Z demonstrated extreme professionalism as a master-craftsman and diligent worker with focused accuracy annd relentless persistence in getting things right. We are most pleased and refreshed to experience such high competence and extraordinary work ethic that he displayed.\r
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In spite of Chuck's meticulous explanations of the sales documents and their content, a serious documentation shortfall appears to be the ""ILLEGIBLE CUSTOMER COPIES"". The carbon copies are not readable so we herewith request a copy-machine copy of the ""originals"" be mailed to us. The reference document number is T30708 dated 4-27-09.\r
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Thank you for a job well done,\r
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Mr. and Mrs. Dickerson
Pros: excellent product and service we received from Express Home
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