This is the first time I have written a review for anything and i am a very easy to please person esp when it comes to food.
I called in an order and spoke with Vincent. I asked if I could make my own wrap and he was unfriendly and asked what i wanted. To make it easier I said i would like the southwestern chicken wrap with no meat and no cheese and add rice(i am recently vegan and trying to make it work).
What i received was a wrap filled with rice and a little of the black bean and corn relish (no avocado, lettuce or tomatoe) I was disappointed & decided to i emailed their website explaining my issue. (never done that before either) Vincent wrote me back and said he was sorry and he would like to try again and it would be on him. i thought that was great.
so today, a week later, i called up. I spoke with vincent and said i'd like to try again. i said the same order... his response was ""Woah Woah this order is too hard for my kitchen, if you are going to be ordering these a lot there needs to be a veggie wrap."" I agreed. It would be nice if your menu had a veggie wrap. he says ""i'll make my own for you"" ok..... (i am hoping what he makes is better than what i asked for but really all i wanted was my order- a wrap filled with lettuce, tomato, avocado, black bean relish and brown rice) so i agree to have whatever wrap he thinks would be good.
I open up my wrap and its filled with lettuce, tomato, hot peppers, green olives, cucumber & beats. side note : I am not a rabbit.
I don't like empty promises of making things better when you chose to not listen to me. I'll never go back.
Cons: awful service
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