I called on a Friday because I wanted my hair colored and Pure looks nice. They got me an appointment with Fernando and I told him I wanted my hair dyed red w/2 blonde chunks. 1st, apparently he didn't get me because he put highlights in instead of chunks, when I specifically said I didn't want highlights since I had them already from a few months earlier.
He didn't tell me the red would look like doodoo on previously colored parts, just slapped it on. I was flabbergasted. My hair was poppy red at the roots, faded-looking red in most other places, muddy red-orange-brown in some spots, and I had the ugliest highlights ever. I said this was not what I asked for, he ignored me and said it looked beautiful.
2 of the assistants and 2 colorists there had my back, 1 called the manager Dana, & they told me to come back the next day for repairs. Fair enough, although after spending $200 I was upset about having to spend more in tips when I do not have money to throw around like that.
Spent three hours the next day getting my hair filled, then three toners were added since Sarah E. didn't want to fry it anymore. It looked terrible but more balanced than before. She told me three months until I could get it colored. I asked about a refund of $75 for my highlights since that is an impossibility, but they said they'd just fix it until it's right. Okay whatever.
Sarah E. also said that when I had sat down with Fernando she heard me say what I wanted, and she thought ""Oh no"" so I was like um why didn't you say anything? Others told me that this is nowhere near the first time they've had to clean up Fernando's messes.
The English Sarah blow-dried it for me and said she'd make sure I got conditioning treatments as well, and said the toners should last about three weeks. Not even close. I went in a week and a half later for a conditioning masque which made some of my hair break afterward.
Finally I woke up so sick of living in FL & wearing beanies to cover my ugly hair that I went in at 9:30am and told Dana I need it colored so it's at least EVEN. She had an attitude but got me in @ 6:00 with Iliana, was very nice and gave me some tips, used semi-permanent color and it came out alright, I'm much happier with it, but when it was all over with she said ""It's $75 for single-process."" My stomach dropped. WTF? I was not told that I'd have to pay for this, considering what Fernando did to my hair this is insane!
The receptionist called Dana, and Dana apparently was saying that I was supposed to pay for single-process, but I was like excuse me, she never ever specified that, and they told me that Dana said the highlights would be the thing they did for free, but that's B.S. She never once said anything to me. I guess it's Pure policy to not tell people what they're in store for. For instance, I thought two blonde chunks would be some reasonable price, but he told me it would be $75 minimum for highlights. Great, thanks for telling me AFTER the fact.
Ileana was nice til the end, she just wanted my tip money so she could dip out. I'm pretty disgusted w/my experience. I've been to many salons from WPB-FTL, all have been top-notch and done great work. This color job that I have right now could be just as easily attained with a box of dye from the grocery store-- I have colored my hair for about 15 years and I know the ins and outs, but this place messed it up so bad that I'm now trying to find shorter haircuts. I've been trying to grow my hair long for five years and I have to go back to square one. That's the kicker. That and my amazing boyfriend contributed financially to this and has seen me cry out of frustration-- not because my hair looks like poo, believe me I can handle that considering all the people out there with cancer, I'm pretty lucky you know? But bc I'm a nice person who pays for the service & simply expects to be treated w/respect, not treated like a pain in the neck when all I want is for my hair to look nice.
Pros: Massaging chairs @ sinks
Cons: Too many to fit here
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