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Great Food, Horrible Service - Review by citysearch c | Lugano Restaurant

Lugano Restaurant

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Great Food, Horrible Service 3/25/2009

I took my wife here for valentines day. We showed up shortly after opening time, there were a couple of other groups already seated. We stood up front for what seemed like an eternity. The wait felt very akward because there must have been 5 or 6 different employees look at us and pretend not to see us, some of them on two or three occasions. My wife asked me if this was some kind of private club, ""I feel like they would rather we leave."" Eventually we were seated by our waitress, it felt like we were saved from drowning and the lifeguard was not very happy she had to do so. After the waitress explained the specials to us she looked at us with raised eyebrows like she was hoping we didn't understand the fancy gourmet language. We ordered, the food showed up and holy cow it was awesome! This is the best Italian I have found in the state! The whole experience is almost tragic, tons of great food and employees leaving a bad taste in my mouth. This place needs some serious employee training and managing. I can't believe the employees were so horrible that I don't recommend you eat at the restruant that has the best food in Utah. (They do have take out!!) Pros: Best Italian I've had in the city Cons: The employees would rather you not show up more
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