8 pm reservation at the new ""Rick's"" Pondview Resturant. We arrived at the Pondview at 7:10 and proceeded to the lounge where we had difficulty obtaining drinks from the waitress. After 20 minutes we asked another waitress for drinks and we were eventually served. We were brought to our dining table on the second floor at 8 pm. Drinks were ordered, followed by ordering dinner. The drinks were served in reasonable time, but from that point forward the meal was a disaster. It took almost an hour to obtain our dinner salad, we asked for bread three times and after about an hour were served stale wheat rolls! Then, the waitress came back and told us that there was no more prime rib (she was almost in tears!). The food was finally served and my steak was undercooked and the three other meals were cold and overcooked. If this is the ""New Look"" Pondview then I suggest you close it now! What a dissapointment!
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