In the current economy, I actually felt good about patronizing a locally owned store (vs. Best Buy, Brookstone, etc). Never again. Bought a pair of binoculors from here. Returned them 1/2 hour later (wife had already bought) and owner refused to return money (pointed to post-it notes around store which said no refunds). Why is no refunds a good policy to begin with (it's certainly not for the consumer)? Point is: Do not patronize this retailer -- he / she doesn't know the first thing about customer service. I just feel bad because it's back to the big boxes for me.
Cons: Unreasonable owner -- total scam
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