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Extremely Disappointed - Review by citysearch c | Pane E Vino

Pane E Vino

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Extremely Disappointed 11/10/2009

I was in town visiting my parents for my mothers birthday and wanted to take her out for a great meal. Suggested by the hotel concierge service, we decided to dine at Pane Vino. We arrived at the restaurant about 10 minutes early for our reservation so when we were asked to wait I didn't think much of it. Although don't try to get a drink at the bar. The lovely girl behind the bar was so overwhelmed that I think she might have needed periodical doses of oxygen. After waiting 45 minutes for our table to be ready (we were 10 minutes early, 30 minutes past our reservation time) we were sat at a table inches from the next table. I wasn't really impressed with the cafeteria style seating. Our server expeditiously greeted us with a smile and asked us what type of water we would like and our drink order, follow by bread and oil. When she returned we gave our food order as we already knew what we wanted as we waited an extra 30 minutes to be seated. Not that bad so far. We ordered the calamari and the meat/cheese platter for appetizers. If you like mushy and oily calamari this is for you. I however do not While waiting for our entrees we could see through a window, which on the other side is the kitchen. We could see the kitchen staff stuffing food in their mouths. I'm gonna take a stab and say this is not very sanitary. Shortly there after our entrees arrive my mother got the aqua paza which was about 4oz of poached fish (which she said tasted like watered down tomatoes) with what looked like mini McDonald's home fries. My father ordered the filet steak med rare that came out mooing. My husband ordered fra diavlo which was not spicy at all but other wise was ok. I ordered the veal saltimboca. The sauce was a little runny but pretty good but I'm wondering how long the paper thin veal was cooked as it was like cutting leather with butter knife. When the server returned she asked how everything was. My father asked her if she could have them put his filet back on the grill to med rare temp and quickly remove the dish and brought it to the kitchen. After about 10 minutes our server brought the filet back out and what do you know.... med rare is obviously to difficult for their grill cook to comprehend as the steak was now well done, or maybe he was upset it was sent back. My father informed her it was still not correct but decided not to make an issue and ate some of it anyway. The rest he gave to his dog. After dinner we were offered dessert and decided to get coffee and a piece of cheesecake for my mothers birthday. We all shared it as we're not really sweet eaters. If we were not totally disappointed already to make things worse the second I signed the credit card statement the hostess with abnormally large rear end asked us to leave as they needed the table for another party. (did they do the same for us when we waited and extra 30 minute past our reservation time?) I asked her if she minded if we finished our coffee and with a smile she said sure. Unbelievable! I have never felt as unsatisfied and under appreciated, ever, in a dining experience as we did at this place. After spending $200+ we left with a bad taste in our mouths. Fool me once shame on you! Fool me twice shame on me. There will not be a second visit to Pane Vino Pros: great wine list, friendly server Cons: food, door staff, parking, wait more
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