This is a true account of my experience with this provider. We all have the right to express our opinions and this is mine.
I am actually shocked at how this business is run. I set up an appointment initially because it was close to my office and they were a Metagenics provider. On my very first visit I waited 45 minutes before even seeing Dr. Luck! I had told the receptionist when I arrived that I had a massage appointment at 6:15 sharp in the Marina. I had a 4:40 appointment here with Dr. Luck. She never approached me, 2 feet in front of her desk, to tell me he was running late. Then when I approached her as the clock was ticking by she put me in a room behind a curtain. I could hear the entire conversation that the doctor was having with the other patient before me! The rooms have no doors just curtains! He did not get around to seeing me until about 5:20! I came out twice and told the receptionist I was going to be late for my massage. I was inches to just leaving when he came in finally. I told him I was upset at the lack of professionalism in the office. I was early and prepared with what I needed to go over with him. I had barely enough time to ask the questions about the supplements. He adjusted me a couple of times and I was out the door. He asked me to give him another chance and to come back.
Meanwhile he bills my insurance $203.76! He billed for supplies and materials and he never used anything on me! What is the $12.00 for??? I asked him how much for a bottle of roll on Biofreeze. I was willing to pay for it even after all of the frustration. He says to go ahead and take it as a gift for all the hassle I went through. He then bills my insurance company for it and it turns out they don't even cover it anyway. This just inflates the bill and for no reason. I spoke to my insurance about this and they are not happy and said it is not their job to control his inventory on supplies.
Then he bills for Physical Therapy $58.80. What Physical Therapy? He snapped me a couple of times! I never used the exercise ball or anything at all! I have had P.T. before and believe me there was no P.T. done!! Then the office visit for $75.00. We barely spoke because I had to leave to get to my massage! Then he billed for the adjustment on top of all the rest!
I am sorry but this does not fly with me. I am in the insurance business and this is wrong! I spoke tyo Blue Cross and they are filing a grievance on my behalf and they also encouraged me to file with the Department of Insurance. I feel this is excessive billing and I feel that I believe that these services were not performed considering the rush job I went through.
Then like a fool I give him another chance and I go back and again he is running late. I asked the receptionist to see my x-rays and she took me in to the ""x-ray room"" and told me they can't leave that room. She knew they were ""my"" x-rays. So now, she is holding my x-rays hostage. I have a right to my films! I was just going to leave and in comes Dr. Luck. I just told him I had enough and deserved better treatment. I come there in pain and this is what I get..not once but twice!!
He truly needs a person at the front desk that knows the business and is a professional with experience. I have run several practices in my time and I know how it is supposed to work. The front desk is the first person you come in contact with and it can either make you or break you.
Good luck, chiropractic really works in the right environment :)
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