There are long waits each time to see the doctors with no apologies ever given. Doctors can cancel appointments on the same day but patients are charged $80 if they have to make a cancellation. Sometimes, the appointments are cancelled but you don't know until you get there. One time I had to wait over an hour to find out that the doctor was not going to show up. The next visit I was seen but the doctor did not have my son's chart and could not write a prescription. She seemed to think that it was funny that I had to come back. I asked for a new doctor but when I went back, he was overbooked, could only see us for ten minutes and asked me to come back. My insurance has been billed for each of these visits. They are making a fortune off of their patients but the one time I had to cancel on the same day, they wanted to charge me. A large practice full of MDs and PhDs should be able to figure out that their administrative staff is terrible!
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