Their Service Department is the ABSOLUTE WORST!!!! Period.\r
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Took my vehicle in a few months ago for routine servicing prior to a trip that was expected to cost under $200 (quoted as such by the Service Advisor). Hours later I got a call from Service Advisor stating that several mechanical components were needing to be replaced. Ended up paying almost $2000.\r
Took the replaced parts to an ASE-certified Ford technician (not at Ford of Kirkland) and discovered that 75% of the items did not require replacement.\r
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Then.......I took our vehicle back in just recently for an intermittent transmission shifting problem that suddenly appeared. I thought I'd give them another chance. BIG MISTAKE!!\r
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The Service Advisor almost immediately said that the internals were broken, the transmission was irrepairable, and that we would need to pay $3000 for a rebuilt transmission.\r
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After paying over $100 for their ""evaluation"" of the transmission problem I immediately removed the vehicle from Ford of Kirkland and went to a local, and very reputable, transmission shop.\r
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The problem ended up being a minor component that had failed and the entire repair cost me less than $300.\r
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That is THE LAST TIME I will ever take any vehicle into Ford of Kirkland.\r
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CONSUMERS BEWARE!!! They are liars, scammers and rip-off artists.\r
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