I have worked in the Winston store for the last 4 years and never saw anything negative like things listed in some of the reviews. We never have had any macaw in a round cage only cockatoos as the books recommend. Employees have a daily routine we must follow. Animal cages (including the ferrets) are cleaned EVERY morning - and yes, they always go in the same corner of the cage. The snakes eat and go once a week routinely. There is no way to see the same feces week after week. We hand feed our baby birds and keep them in quarantine until they wean so people will not handle them unsanitized. We do not claim to be a rescue group. Many times we come in to work to find abandoned animals on our doorstep which we either take in or call a rescue group to come and get them. We have a vet who is on call and we have a vet do a review of us yearly. This is voluntary. The snake cages have appropriate heat sources that are not dangerous and we have not had any sick reptiles. We do not get them out unless someone is interested in buying one as it is unhealthy for them. 3 employees have snakes of their own - we are not afraid. There are padlocks on some of the birds' cages to keep people out not the birds in. The owner regularly takes birds, animals, and reptiles to schools, scout troups and other children's groups FREE OF CHARGE. This is done in his spare time as he has another job that he had to take several years ago as the stores alone do not make enough money to support his family. I do not see greed here only generosity in his time and money as I believe the only reason he has kept the store open is his love of animals and his feeling of obligation to provide his 15 employees a great place to work. Our used cages are cleaned before being put out for sale. We have the best prices in town. These reviews are a personal attack on me as I take pride in the care and effort I put forth in my job. I think the negative reviews are coming from disgruntled former employees.
Pros: prices, clean, variety, knowledge
Cons: nothing
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