The biggest joke about the Laugh Factory is expecting customer service. The cashier will say anything to sell you a ticket (promising a certain comedian will perform). Then she will give you an attitude explaining that line ups can change. I did not know that line-ups could change in a matter of seconds. I mean I understand that everybody wants to make some money but don't say that someone is going to perform if you know that they are not. Even the manager seemed like she was in on it. Their attitude is: "You paid to see comedians and you did ". Actually, I paid to see a certain comedian (Dane Cook) and I did not. You guys blatantly lied to my face and gave me the cold shoulder. It was awesome how you scammed all of us for VIP tickets. You knew that you would not sell as many tickets if you told people that Dane Cook would not be performing so you decided to lie to everybody to make that sale. Also, I have never experienced such a rude staff- It is one thing to be misleading but to be misleading with such a horrible attitude is too much. Patrons beware!
Pros: comedians
Cons: unfriendly staff, will say anything to sell a ticket
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