Your Peace of Mind has not been good for us in my opinion. The property managers make themselves unavailable to speak to individual owners and employ personnel to run interference, take requests, and let you know that the manager is too busy to speak to you (unless you are a condo board member and then they will pretend to be VERY interested in speaking to you; if you have perceived power you are treated very well, if you don't you are treated very poorly.) Apparently the managers think that they shouldn't be bothered with such trivial things as follow-up or courtesy. The phone staff will take a message and then you will hear nothing about work requests. They will likely be blown off unless you follow-up yourself. The management of this company communicates an extraordinary amount of arrogance and an aggressive ""I know it all"" mentality. Beyond that negative taste is that they do not do a good job either. They make numerous mistakes most of which could be avoided if they would simply dialogue with people rather than trying to avoid contact. There is absolutely no above and beyond with this company. They do the bare minimum. They seem to be concerned with funneling contracts to contractors with whom they have sweet heart deals rather than trying to ensure that a client receives the best service and value. When called on their mistakes or requests for change they will fall into an aggressively defense mode and try to ""cover their rears"" seemingly employing unethical methods including talking over you and out right lying. The poor customer service, mistakes, bare minimum effort and questionable ethics merit taking a look at another company.
Pros: Some of the telephone personel are sweet and polite
Cons: Unavailability of actual property manager, aggressively defensive, bare minimum and mistakes
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