I believed their advertising hype/sales pitch, and entrusted them with my wedding gown and veil to clean and preserve in early 2008. They had me come in, and approve the cleaning of the gown before it was shipped out to be preserved (nice touch). The dress came back, and they acknowledged that there was a mix up and my veil was not shipped. After months of stalling, one of the ""girls"" slipped-- they ""lost"" it. Save yourself a lot of headaches and heartache, and take your special items to some place else.
Pros: none---the cons ruled out
Cons: dishonest & unorganized
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