To Whom It May Concern:\r
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I would like to inform you that I had a horrible experience with the pet grooming department at this site of Best Friends. The groomer, Eileen, cut my dog five (5) different places on his body (both ears, under his chin, and on his buttocks). These are significant cuts, resulting in serious bleeding as if my little Bijon was attacked by a wolf in our backyard or something. So significant on his buttocks that he cannot walk without it irritating him and him subsequently refusing to walk more than three steps. I called to speak to a manager to inform them what happened. I was ready to hear and accept that this Eileen person was new and an offered apology if not being fully reimbursed for the haircut. Instead, Eileen answered the phone call instead of the manager with whom I had requested. I told Eileen the nature of my call and she was FAR from apologetic. She attempted to blame me because my dog was ""matted"" and even attempted to mention an ear infection (which he already takes medication for) as if to support her claim of my neglegence. Anyone who knows my wife and I, knows that we love our dog more than anything in this world! I digress. So this Eileen continues to speak to me in a defensive and disrespectful manner until she agrees to get a manager on the phone. Eight (8) minutes later (having been on hold), someone picks up the phone, apologizes for the long wait, and requests to call me back later. Wow! What customer service! They basically told me that they could careless about my dog and my concern. It was horrible. What is worse is that they never called me back. Due to this experience, I will never bring a pet back to this Best Friends Pet Care place. I plan to tell everyone I know and do not know about my experience and deter them from taking their pets. The terrible haircut was only the half, the response was what put me over the edge. Very disappointed..\r
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I DO NOT recommend this place and will never return.
Pros: Parking, Boarding
Cons: Grooming
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