We visit Boston frequently throughout the year and the Chart House has always been tops with us.Not so any more!Our last visit on June 4,2008 proved disastrous .The service was very poor and when the main course was served the waiter asked if we needed anything else.Yes, I replied I would like to have some more rolls.He hesitated for a moment and then said ,Rolls? Why do you want more rolls? You have one roll left in the basket !I I replied that one of the two guests with me would enjoy having the white roll,could he please bring another basket for the rest of us? Well I guess you mean that you like the dark rolls? okay then I will bring a dark roll for you. I actually thought that an additional basket of rolls would have been nice for all at the table. The waiter passed by my table at least five times and never brought the rolls .Likewise when it came time for the bill we each needed a separate check because we were travelling on business.He never acknowledged the missing rolls.and succeeded in mixing up the bills for two of us. We handled the mixup amongst ourselves because we could not wait to get out of the place.I spoke with the manager and told him these types of irritations are what cause people not to come back . I have dined in many restaurants over the years and have never been denied an extra piece of bread or a roll.or even a full basket for that matter! What a cheap establishment! What ignorant employees!
more