I ate at Om for the first time during the Fall '07 Restaurant Week, and expected to eat some really yummy food. I was surprised that, for the price, the food was not as good as I had expected.\r
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However, I found out about two weeks later that my credit card had been charged the full price of the meal and that our server had given himself a $90 tip; we had not instructed him to do this nor did I sign off on the statement to say that the money was his. I tried in vain to get in touch with Om concerning this - even faxing them my bank statement and a letter - but never heard back from them. I think its poor business not to respond to a customer who is complaining about being overcharged. I will be sure to tell my friends to beware if eating at Om! Or better yet to give their business to a restaurant that caters to its customers - before and after their meal.
Pros: ambience
Cons: not enough quality for the cost; atrocious customer service
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