william brooks with insight satellite installed my wildblue internet service on 1/10/08. i had been assured by direct tv on 12/28/07 that the $393.85 that i paid them by credit card was absolutely all it would cost me for the equipment and complete installation for wildblue to be operating properly.$179.95 was for complete installation.mr brooks walked behind my d/w mobile home and said he was going to put a pole there and proceded placing the pole in ground and placed the dish on the pole ;ran a cable across my driveway ;under the home; drilled TWO HOLES in the floor about 1 foot apart ; damaged my carpet by allowing strands of carpet wrap around drill and pulling large strands of the carpet out .ran the cable through the other hole that he drilled in my floor. it was raining that day and he had red mud all over his shoes and tracked it throughout my home. when he started back into my home again i stopped him and told him he was not coming back in to my home with the mud on his shoes. he removed his shoes. he had everything hooked up except modem when he asked me if i would be paying him cash or check. i told him i had already paid for total installation but he said no i still owe him another$215. i paid him the $215. after i told him that this is not right.
the computer lost internet connection about 3 hrs after he left and has been on and off every since then.WB GOT MR BROOKS back to my home a few weeks later and he said that nothing was wrong.he would not look at the DIAGNOSTIC REPORT THAT I PRINTED FROM MY COMPUTER. HE SAID AS FAR AS HE WAS CONCERNED IT DID NOT COME FROM MY COMPUTER AND THERE IS NOTHING WRONG.I TOLD HIM THE BEST THING FOR HIM TO DO WAS GET THE HELL OUT OF MY HOUSE.
I have been paying WB $69.95 a month since it was installed for something that works less than FIFTY PER CENT OF THE TIME; NEVER WORKS IN RAIN.
STAY AWAY FROM THESE COMPANIES THEY ARE JUST A SCAM OPERATION AND WILL ROB YOU BLIND
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