I had been a loyal customer for over 4 years until recently when I took my dog and for their annual visit. I wasn't aware when I had called in that the Dr. that normally cared for my pets for 4 years had left ? (that was a red flag). In addition to the annual exam, I needed the Dr. to look at my dog who was limping. I took both the cat and dog in the same exam room. The new Dr came in and was obviously a new smell to my 3 year-old lab and 9 year-old cat. Rather than making himself acquainted to my dog, he immediately picked her up to place her on the exam table and when she starting squirming (for obvious reasons - you don't pick up a dog when you first meet them!!!!) the Dr. then had his assistant hold my dog's feet while he 'slammed' and forced her to lie down on the table ? working her hurt knee when she was not in a comfortable state. The Dr. ignored her distress. I told the Dr. to stop what he was doing and started crying. He said - ""If you cry then your dog will know you don't support what I am doing"". I said 'Heck No' I don't support what you are doing and asked for him to take his hands off of my dog. I noticed that my cat had went under the waiting bench and before I knew it the assistant grabbed my cat by the neck and PULLED HER OUT from under the bench like she was a mop! He gave his reason for literally forcing my dog to lie down and said that the limp was serious, but wasn't real sure what the problem was because my dog would not lie still. But then he told me I needed to schedule surgery right away (that day) for a cost of around $2K. I questioned the diagnosis and got a 2nd opinion. I highly recommend anyone that has a pet ? not to step foot in Huntersville Animal Care Hospital.
Pros: They give treats
Cons: Rude staff and not compassionate about your four legged friend.
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