I was towed in on a cold night, and needed ball joints on a badly neglected used car. The guys waited for my car that night and got me rolling first thing the next morning. I needed my car for the weekend and they made sure I was safe to be on the road.
Pros: Had an answering machine with after hours numbers. They waited for the tow truck that night to drop my car off.
Cons: Dirty hands - I guess that means they're all working hard!
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