My husband gave me a gift card for a facial for Christmas. I had forgotten how much it was for and called Villaggio to find out and to schedule the facial. They said $50 and scheduled me for a Classic Facial, 30 minute facial. The facial was great! But when I came out, they charged me $70!!! They said I received a 60 minute facial, when I explained that I only wanted 30 and asked to speak to the manager they diappeared and came back, said she was in a meeting that I had to pay the extra $20 or it would short the girl who gave me the facial. I paid the money b/c I didn't want to short her. Then I filed a complaint and the manager is still refusing to admit that the Villaggio did anything wrong, refusing to refund the measly $20, and accusing me of not understanding the situation. She obviously doesn't understand customer service.
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