Left front side of my 2006 Odyssey ran into a concrete pole in a underground garage, and it was severely damaged and no longer drivable. Called a few closer body shops first, and was turned off by rude or pushy attitude. Saw the rave reviews of B2 Perfection on the Internet, and Brad (the owner) sounded professional and courteous over the phone, so had the car towed there despite it's almost 10 miles away.
Took my 3 kids along for drop-off, and they loved the fishes and the candies. As other reviweres mentioned, Brad and his staff "made the difficult situation as pleasant as possible". The worked with my insurance company and kept me informed along the process. They delivered the car on time as promised and there were no hidden charges. The car was restored to the original configuration, and to my pleasant surprise, they also did a fantastic detail job inside the car, cleaning up even the cargo area as well as the chocolate/milks stains on the leather seats. Along with the "new car smell", it certainly felt like a brand new car!
The car was overdue for minor maintenance, so I took it to the dealer the next day. The dealer, as expected, found no issues in suspension, alignment, and steering. The second day after delivery, I "test-drove" the car for a 300-mile roundtrip taking my kids to Sacramento for a Broadway musical show. The driving experience was again superb.
B2 Perfection was one of my best customer service experiences: professional, courteous, honest, and a pride for integrity. In the dusty world of instant-gratification commercialism and heartless profit pursuits, this small shop is a true breeze.
Pros: professional, courteous, customer-oriented
Cons: Nothing noted.
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