Valentine?s Day 2007, I was shopping for a gift. The next day it broke. When I took it back to Gary, he said he would give me in-store credit. I gave him a 2nd chance & decided I would buy her an engagement ring, had been planning. Picked out a ring & ordered it & I was happy that Gary said he would guarantee his product. 6 months later it broke & he refused to honor his guarantee. I opted not to work with him and we decided to use another jeweler. We brought the ring to his store and requested a full refund . October, 2007. (10-4-07) my fiance talked to him & he proceeded to yell at her about how dishonest she must be & that we must have done something to break it. A fool knows a brides? engagement ring is not something she continuously exposes to acid or chlorine, which is Gary?s accusation of her. This is not only rude and inappropriate, but unprofessional. 4 months later, the ring is still in his possession. He claims it's repairable, however other jewelers specifically told us it's NOT. (1-24-08), talked with him again. He got angry & told me he would win any court battles, due to his ?numerous? attempts at solving the issue & also that ?No one cares about your ring?. I think many brides care. (1-25-08) Talked again and he told me ""no promises"", he told me he would call me-never did. Gary will debate my story, saying he has offered in store credit for the ring and that it was in good condition when he sold it. After this and the original piece have broken, he has proven to be untrustworthy & I have no desire to work with him. If Gary tells you something, I would caution you to not believe a word he has to say about what he offers you & his policy on returns. Gary has proven to be a dishonest, unreliable, unprofessional, pathological liar with no moral compunction against thievery. He will follow through with very few of his promises and is not qualified to offer a product he refuses to guarantee. If you would like this story with details post & I will send it.
Pros: Location
Cons: Liar, won't deliver on promises
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