It looks like this place is making a killing with the crowds they pack in-especially on nights like the Saturday I was there, but what I'm wondering is how they manage to keep people coming back when they are so rude to their customers? After noticing a problem with my tab from the night before, I went back the next day, receipt in hand, hoping to sort it out. The restaurant was not busy or chaotic at the time I returned and I was referred to talk to the bartender. When I explained to him that they had mistakenly run my tab on the wrong credit card the night before, I was immediately told that there was nothing he could do because it was Sunday and I would have to come back tomorrow. When I asked further about whether or not my card had possibly been charged for someone else's tab (since they did have my card info at the bar as well) I was curtly told to just check my bank account statement. First of all, I was really blown away by the lack of concern this employee (who by the way also said he was a manager when I asked to speak to one) had for the mistake THEY made-would it have been so hard to say I'm sorry for the mistake or I apologize for any inconvenience this may have caused you? Furthermore, you do not tell a customer with a valid complaint that there is NOTHING you can do; I don't care if it's Sunday, Christmas, whatever their is always SOMETHING you can do to make your paying customers feel like you care about their problem. Take my name and number, make a note of my complaint for your weekday supervisor so he/she is aware of the problem, and offer to follow up with me rather than insisting I make another trip back to you to clear up your mistake. Makes me wonder, does Sticky Rice even care about the customers that pay their salaries or are they more concerned with promoting attitude than good customer service? I certainly WILL NOT patronize them again, unless of course I loose my mind and start craving a dose of verbal abuse with my wine and sushi.
more