I bought my car approximately three weeks ago, a 2006 Honda Civic Hybrid. I'm not used to parking in such dense areas, so when I was trying to parallel park behind an older, large, red van the same day that I bought the car, I got too close to his back bumper and pulled off my front bumper while I backed up to fix my position. It didn't help that I was on a hill...
After calling the Honda people to have it towed, etc., the tow truck comes. It was supposed to be taken to a Honda dealer for service, but the tow truck man convinced me that they'd rip me off and screw me over. So he brought it to Bronx County Collision. From the beginning my business with them was bad. John, the owner, called and wanted to fax over an estimate. The total came to over $3,000 (when the tow truck guy said it would be more like $2,000). So I told them that I was going to call Geico. It took the guy from Geico about 4 business days to get over there, but it was worth it since he got the price down to $2,200. Then, John said he had to wait for the parts to come in before fixing the car. I also had to send an email giving him permission to work on the car, which I did last Sunday (today being a week and a day after). I called on Tuesday to make sure he received my email. He did. I was told to call back on Thursday. I forgot about it then, but I called Friday. He said that he had to take it to the dealer to reset some airbag thing and it should be ready Monday. Monday comes (today) and it's not finished. They feel like the car isn't aligned correctly (and they haven't even painted the car). I told him that I will pick it up tomorrow, but was told that it might not be ready by then.
Summary: the entire time John never called me with the status of my car. I have to keep calling him back, and he keeps changing the dates on me. It's a bumper. The car was fine when I bought it, and yet they keep finding reasons not to give it back. DON'T DO BUSINESS WITH BX COUNTY COLLISION!!!!!!
Cons: EVERYTHING
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