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Horrible customer service - Lucky the food was delicious - if not COLD.... - Review by citysearch c | 19 N Market St

19 N Market St

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Horrible customer service - Lucky the food was delicious - if not COLD.... 2/15/2007

Went there for Valentine's Day. Had a late dinner at 9pm but the place was still full, but I was seated promtly. The place only has about 12 tables, but the service was BAD. I felt really bad cuz the food was so good, but oh my God... good thing Im with my hottie and Im feeling good. First off, the menu is price fixed on V-day with 2 options for each course, so you'd think service would be fast... \r So we wait about 15-20 min till they finally take our order and ask for water as well since people who arrived after us have their water and champagne toast already. We ordered some wine as well which I assumed would come out after finishing the champagne. Our appetizers finally came out after another 20-25 min which were slightly cold already and we realized we didnt have any silverware or napkins. THEN about 5 min later our main course came out! And no wine! So I canceled the wine, they appologized and offered 2 glasses of house red on the house which I agreed on. Im a very tolerant person, but MY GOD, whats going on? I dont mind waiting for whatever if we have drinks; I love 3 hour dinners, but waiting for so long with no drink then having all the food come out at once is UNPROFESSIONAL - something that should happen at Denny's.\r \r So overall the food was really good so It's a shame that their service is SO BAD. I don't think Ill be going back there. Pros: Food, Ambiance Cons: Service more
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