I signed in for the intro class that I had signed up for & the receptionist told me to have a seat and that the class would be starting in a few minutes, pointing out the room that the class would be held in. I went to the restroom (quickly) and came back, sat patiently, & waited for the class to begin. She eventually started vacuuming the room she had pointed out, looking at me when she walked by but not saying anything. At this point, I'm wondering what is going on, but there was nobody in the room and the other room had a fitness class in it when she had showed me around. After a half hour of waiting, I finally went up to her & asked her what was going on & she told me that the class was being held in the other room, & that it had been announced. I just walked out of there- I am appalled at how this had played out. There were SEVEN people who APPEARED to be instructors (I know at least one of them was an instructor because he was teaching a class that I observed on Monday) standing around in the foyer while I was sitting there and she clearly saw me and walked by. Why did NOBODY say anything or at least introduce themselves? Beyond that, I get absolutely no apology about the mistake? I have no problem with the fact that the room had been switched, but she knew I was there for the intro lesson and it should have been pretty apparent to the instructors standing there... I was dressed in gym clothing, looked lost/like I was waiting and had never been there before, and was the only person there. \r
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I helped out with reception/instructing at two martial arts gyms that I went to before I moved and an instructor would NEVER have ignored a new person. Actually, at both schools if an instructor saw someone waiting while a class was being run, he might just have a student take over for a minute while he at least introduced himself. And *I* was expected to IMMEDIATELY greet someone and help them out. I was very disappointed in this school's staff and I won't be going back.
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