After arriving at Newark airport, I called to let them know I was waiting for my luggage. I was told that they couldn't take my reservation number until I had my baggage. When I got it and called them back, I was kept on hold for 15 minutes. I then ended up waiting outside for my car for 45 minutes. The driver did not have my credit card information on file (which I had definitely given them when making the reservations) so I had to stop at an ATM along the way. I called a manager the next day to complain. He said he'd look into it and get back to me.....I never heard back from him. DO NOT USE THIS CAR SERVICE!!!
more