I'd tried several shoe repair services prior to settling on Tom's, and after the first repair, have had absolutely no desire to take my shoes anywhere else. He was able to fix a tear in a pair of alligator wingtips that even Nordstrom's, the retailer, refused to touch. Since then, I've had Tom work on 10 pairs, from formal to casual footwear (including a pair of the world's cheapest sandals, which he brought back from the dead).
Service is professional and excellent, although occasionally a little gruff. Quality of workmanship is exceptional. Tom has never missed a delivery date. The price, although fully justified, is not cheap.
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