Porto's used to be the best. Ever since they expanded, things have been getting worse. The Cubano's have shrunk (used to be piled HIGH with meat), the lines are longer than ever instead of shorter, and worst of all the Express Line is run by people of below average IQ. It seems to be a disease only affecting the Express Line, because you can still give the old people a long complicated order and they WILL NOT screw it up. But these new people don't know how to manage numbers, and they don't know their own items. They have consistently screwed up our orders ever since we've been using that line.
On top of this, the new people behind the counter are so rude and apathetic that you think you're at McDonalds! I drive all the way out from Calabasas to go to Porto's and I don't like being treated with a shrug and some comments in Spanish when they short my order and then sell out of what I wanted when I return 5 minutes later. It doesn't take much to to make me go from unhappy customer to happy customer. An apology, and simple explanation, a sincere attitude, maybe a free cookie or something. You know, standard customer service stuff.
It's a very, very sad thing, and I hope it's not the beginning of the end for Porto's.
Pros: Delicious food. Affordable for the quality.
Cons: The Express Line WILL screw up your order. New people have bad attitudes.
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