Location: Fabulous location located just across from the Galleria Mall. I would prefer this be in the mall, but I still love it.
They have a great selection of books, laid out in a well organized manner
The coffee Shop is outstanding, if not a little pricey.
The staff are helpful and it is easy to locate the information desk.
Their prices are a little high compared to online retailers, however they must pay rent and I undrestand that.
Childrens' area is wonderful. They have a thomas the train table where the kids can enjoy racing the trains around the track. They have a seperate area for children's reading. The children's area sales person seems to be the same person all the time. She is very helpful and knowledgeable and seems she loves her job.
Checkout area - I don't like the checkout line. It seems cluttered and I cannot fit next to my kids between the table set up.
PROS: location
CONS: check out area
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