I visit the craft store very frequently because I'm always doing some kind of new project . Lately the service hasn't been as good as it used to be. My last couple times in the store I have had the person at the register ring things in wrong, the first time she rang in 2 many of 1 thing and the other time they forgot to swipe my coupon. So each time I had to stand in a really long line again to get my money back.
One day I was looking for a specific item I knew they carried and when I asked a sales person they told me they've Never stocked it and was really rude about it saying I was wrong. I know what I bought and I finally asked at the register and the girl told me that she knows they used to carry it but hasn't seen it lately.
Another time I stood in line which seemed like forever (only 1 register open, lots of staff near by) and when I got to the register the girl walked off to go help another staff person and came back a few minutes later. Never even apologized.
more